Support

Shamanda · Moon Eye Collective

Something not working, or not making sense? Write to us. We are three people, so it may not be instant. But a human reads every message, and we aim to answer within two working days.

Email us hello@mooneyecollective.com Privacy Policy What we collect, and what we don't Terms of Use Subscriptions, community, and limits

01 I can't get into my account

On the sign-in screen, choose Forgot password and we'll send a reset link to your email. Check your spam folder if it hasn't arrived within a few minutes. If you signed up with Sign in with Apple, there is no password to reset. Use the Apple button again, with the same Apple ID.

02 I paid for PRO but don't have it

Open Settings inside the app and choose Restore purchases. Make sure you are signed in to the same Apple ID or Google account that made the purchase. If it still doesn't unlock, email us your receipt and we'll sort it out.

03 How do I cancel PRO?

Subscriptions are billed by Apple or Google, so cancellation happens there rather than in the app.

iPhone: Settings → tap your name → Subscriptions → Shamanda → Cancel
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Shamanda → Cancel

Deleting the app does not cancel a subscription. Refunds are handled by Apple or Google under their own policies. But tell us if something went wrong, and we'll help where we can.

04 Delete my account and data

Email us from the address on your account and we will delete your profile, practice history, Vision participation, and community posts, and confirm when it's done. Then delete the app from your phone. That clears the private journal writing, which lives only on your device and never reaches us.

05 Audio won't play, or stops when I lock the phone

Journeys and the drum timer are meant to keep playing with the screen off. If they stop, check that your phone isn't in Low Power Mode, that Shamanda isn't restricted in Background App Refresh, and that your ringer switch isn't silencing media. Still stuck? Send us your phone model and iOS or Android version.

06 Notifications aren't arriving

Shamanda's reminders are scheduled on your own device, so they need notification permission granted to the app. Check your phone's Settings → Notifications → Shamanda. If you declined the prompt once, the system will not ask again. You'll need to turn it on there.

07 I have an idea, or found something broken

Good. Beta builds have a feedback button inside the app. That's the fastest route, because it tells us which screen you were on and which build you're running. Otherwise just email us.

08 Something came up in a Journey

Journey work can surface strong emotion or memory. That is not a malfunction, but it does deserve care. Go slowly, and reach for support if you need it: a therapist, a doctor, an elder, a friend.

Shamanda is not healthcare and no one here is monitoring it for emergencies. If you are in crisis, please contact your local emergency number, or in the United States call or text 988.